Shipping & Delivery

Shipping timeline

Orders are dispatched within 1–5 business days. Delivery takes 7–20 business days within the US and 10–25 business days for international shipments.

Your order should ship within 1–5 business days from the date of purchase. If it ships earlier, you’ll get a confirmation email with a tracking number sent to the email address you provided.
Didn’t get a tracking email by the 5th business day? Please check your Junk/Spam folders.
If there’s still no email, contact us through our Contact Form page so we can investigate.

If your order hasn’t shipped by the 6th business day, our team has already escalated this to our Fulfillment Team.
Please allow an additional 3 business days for an update with your tracking number.

Possible reasons tracking may not appear yet:
- The first scan can occur only upon arrival at a regional hub, especially during high-volume periods. Until that first scan, the carrier may not show that they’ve received the package.
- The first scan might not occur until delivery.
- Tracking database updates can be delayed.
- Some services—such as certain Standard International options—aren’t trackable. Your package should still arrive on or before the 20th (US) or 25th (International) business day.

If tracking hasn’t changed after those windows, please allow 5 more business days for delivery. Most packages arrive on or shortly after the 20th/25th business day.

We understand delays are frustrating. Our team closely monitors these cases and escalates to the Fulfillment Manager to resolve them.
Please allow us time to investigate; we’ll follow up by email within 2–5 business days.

We determine the delivery estimate by adding transit time to the estimated ship date.
Transit time depends on the shipping speed you choose and is calculated in business days. Saturdays and Sundays typically don’t count, unless a weekend delivery option is shown at checkout. We also factor in holidays.
Sometimes you’ll see an “order within” countdown. It shows how long you have to place the order to meet the displayed delivery date. This date may change before checkout; your order confirmation email will show the confirmed delivery date.
With Free Shipping, delivery is 7–25 business days. We ship by the most cost-efficient method so we can offer free shipping; it may take longer to hand off to the carrier, but we’ll ship in time to meet the 7–25 business day window.

To keep items affordable, we rarely offer expedited options.
If expedited shipping appears at checkout, delivery targets are 7–15 business days (US) and 10–20 business days (International).