Refund policy

Item not received after 30 days

  1. If 30 days have passed and you still haven’t received your package (this excludes shipments that show as “delivered” on the carrier’s website—e.g., USPS or Canada Post), you qualify for a free replacement.
    • We’ll create a replacement using the same shipping speed as your original order.
  2. If your tracking shows Delivered, please contact your local post office. 

Wrong item received

  1. “Incorrect item” means you got something entirely different from what’s shown on our website.
    • Example 1 [Will be replaced]: You ordered a dress but received a pair of shoes.
    • Example 2 [Will be replaced]: You ordered lipstick but got mascara.
    • Example 3 [Will NOT be replaced]: You ordered a weighted plushie but feel it isn’t weighted.
      • As a small business, we work hard to make product details on our site as complete as possible so you can decide confidently before purchasing.
    • Example 4 [Will NOT be replaced]: You ordered a jacket in size Large but believe you received a Small.
      • We strive to provide thorough sizing and product info to help you choose correctly.
  2. When a replacement is approved, we’ll ship it with the same speed used for your original order.
    • Please send three photos of the received item from different angles to help us process your replacement quickly.
    • If a replacement is issued, no need to return the incorrect item.

Not happy with the product

  1. Our Product Research Team invests significant time selecting items we believe customers will love—based on demand, trends, and market interest.
  2. We kindly ask customers to do their own research and proceed only if the item suits their needs.
  3. While we understand dissatisfaction happens, operational costs have already been incurred. Therefore, all sales are final and refunds cannot be issued.